Terms & Conditions
The website www.sofras.gr is an online store for the sale of paints and building materials. These terms relate to the sale in Greece of products through the online store www.sofras.gr of the company under the name “Sofras Chromodimiourgies”. The details of the company are the following: Eleftherios Sofras, Grypari 117, Kallithea, phone: 210 9510594, -mail: firstname.lastname@example.org, VAT number: 051259394. Our company is committed to the quality, completeness and validity of the information provided on its website, subject to any technical or typographical errors that can not be predicted or have occurred unintentionally, including descriptions, photographs (color rendering, etc.) and product prices, or website downtime due to force majeure, without committing to product availability.
The company, in the context of good faith, is not responsible and is not liable for errors due to inadvertence when entering electronic data in the store. Our company reserves the right to unilaterally modify or renew the present terms and conditions of transactions, made through its online store without prior notice, informing visitors by posting the new terms and conditions on the website of this online store.
Please note that the change of terms does not apply to orders that you have already placed.
Code of Conduct
The operation of the store is governed by the use of the current Code of Ethics.
The available item
The products available from the online store sofras.gr, all have European specifications. The technical characteristics and other details of the available products are available and one can find them by following the search instructions listed in the pages of the online store and later selecting the name of the specific product that interests him / her.
The customer’s proposal is sent exclusively via the internet by completing and sending the relevant Order Form that exists in the online store.
The confirmation of receipt of the purchase offer, which is sent automatically immediately after the submission of the order, certifies that the customer’s order has been received by our company. However, it does not constitute acceptance of the customer’s offer. The acceptance of the offer for purchase will take place only after the declaration of acceptance of the offer, by our company, which will be sent with a separate electronic message confirming the order and confirmation of sending or receiving readiness from the store.
After sending the order confirmation and the confirmation of the shipment or the readiness of the receipt from our company, both the customer and our company are committed to the purchase and sale of the specific product respectively at the specific purchase price. In any case, you should keep in mind that: The listed prices of the various products that are printed on the pages of the online store are final and include the legal VAT. The various offers are valid until stocks are exhausted.
The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence. If you find that a product is offered at an unusually low or high price in relation to its market value, before contacting the order, please contact Customer Service at 210 951059401, or by sending an e-mail to: sales @ sofras .gr.
Each order submitted by the customer either electronically or by telephone automatically binds all the products that have been declared based on their availability and for 24 hours from the moment of submission. When the time of 24 hours has passed without it being possible to communicate with the customer in the data he has declared or the payment, the computer system of the company automatically cancels the respective order, immediately releasing the pieces and making them available for sale again. Order cancellation For any order cancellation (in whole or in part) you should contact immediately via e-mail at: email@example.com.
The possibility of canceling the order is given until the time when we will inform you about the shipment of your order. Any cancellation after this period is impossible. Force majeure: If for reasons of force majeure (eg bad weather, strikes, lack of stock, etc.) it is not possible to deliver the products to you within the specified time we will inform you via e-mail, in order to tell us if you wish the completion of your order.
Purchase / collection from the store:
Attention: all products are opened in the store to ensure the perfection of the product.
In case the customer is a natural person (ie not a legal entity, even non-profit) who buys products remotely from our online store exclusively for his private use and not in the context of his professional activity, he is entitled to withdraw unreasonably from the distance. purchase of a product within an exclusive period of fourteen (14) calendar days from the date of delivery of the physical possession of the product, returning the product to its original condition.
Along with the products you wish to return you must provide proof of retail sale. To avoid your own inconvenience, it would be useful to check the condition of the products available and their packaging carefully at the time of delivery of the order, in order to identify any obvious defects (eg broken goods, wrong type, etc.) . Terms and conditions for exercising the right of Withdrawal The right of withdrawal can be exercised within fourteen (14) calendar days from the receipt of the product by you or the person you nominated for it to be considered timely and does not need any additional justification from you.
If you withdraw from this contract, we will refund all the money we received from you, including delivery costs (excluding additional costs due to your choice to use a delivery method other than the cheaper standard delivery method we offer).
Following the withdrawal statement and if you return the products, the company will refund the money received (subject to withholding part or all of the price in accordance with these terms) in case the products are not in their original condition or the their value) without undue delay and definitely within 14 days from the day we will be informed of your decision to withdraw from this contract.
We have the right to delay the refund until we receive the goods back or until you provide proof that you sent the goods back, whichever comes first. We will refund the above using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. In case of valid exercise of the right of withdrawal, a condition for the return of the full price is that the product is in its original condition, that the protective tapes have not been removed and that all accessories, any gifts, accompanying products and materials are included.
It is pointed out that the consumer should manage each product, which he receives in the way that he would manage and would examine it in a physical store, in order to ascertain its nature, characteristics and function. Managing a product that is different from the description above will not be accepted. In any case where the product is not considered to have been returned in accordance with the above, the company may withhold part or all of the price, informing the consumer. Exceptions to the Right of Withdrawal: The company is not obliged to return to the consumer part or all of the price of the product returned after unjustified withdrawal, if there is an impairment of the value of the product due to the use of the product by the consumer improperly or avoids the usual examination of the product to determine its nature, characteristics and function, as it would take place in a physical store.
In this case the consumer is responsible for the impairment of the product due to improper use. Our company expressly reserves the right to check the returned product upon receipt and to withhold part or all of the price depending on its impaired value at the responsibility of the consumer due to improper use.
Exceptionally, the right of the consumer to unreasonably withdraw from the distance selling contract shall not apply, and the consumer may not return the purchased product without compensation, in the following cases:
(a) In the case of products made specifically for the consumer, with specific specifications or requirements of the consumer or in general customized products for the consumer (custom made products).
(b) In cases where the products have been used, as their use clearly deviates from the scope of the usual examination of the product to determine its nature, characteristics and function, as it would take place in a physical store, making the product second hand.
(c) In the case of products that are not suitable for return as soon as they are unsealed for health or hygiene reasons.
(d) In cases where the contract is not concluded remotely, but after your visit to our physical store you have no right of withdrawal.
Online Dispute Resolution (ODR) Platform
On 15/02/2016, Directive 2013/11 / EC was incorporated into Greek legislation (with JM 70330/2015) which provides for the possibility of electronic settlement of consumer disputes through the Online Dispute Resolution (ODR) platform of the European Commission. . It is an alternative dispute resolution mechanism through certified dispute resolution bodies (ADRs) that undertake to reconcile consumer and supplier disputes online, quickly and cheaply (compared to courts).
In this context, the European Alternative Dispute Resolution Body (http://ec.europa.eu/consumers/odr) is the hub for managing consumer requests to be sent to suppliers. In case the consumer has any problem with a purchase made by the Online Store and resides within the EU he can use the following website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute.
The Alternative Dispute Resolution Body (ADR) certified for this purpose is: the European Consumer Center of Greece (ECC GREECE), 144 Alexandras Ave., PC 11 471, Athens, +30 2106460284 +30 2106460784 firstname.lastname@example.org and the respective consumer can contact in order to be guided throughout the process of submitting and processing a possible complaint.
It is worth noting that the parties are able to withdraw from the process at any stage and continue the whole process in the competent courts. Consumers must, before applying to the Alternative Dispute Resolution body, contact the supplier in order to resolve the dispute directly with him.